WE HAVE DELIVERED OVER 87,521 ORDERS THIS YEAR!

FAQ


RETURNS

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Malomart guarantees total customer satisfaction with the items you purchase from Malomart.com. 


In order to return an item customer is responsible for shipping back to us.


If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at support@malomartus.com


*Further instructions will be given through email. 

If you have received your item and would like a refund or exchange: 

-Email us at support@malomartus.com


*Further instructions will be given through email 

Note: We do not refund shipping cost and we also do not cover shipping cost for return. 

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid, minus shipping and restocking fee. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@malomartus.com

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale/promotional items cannot be refunded.

Coupon Codes 

-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase 

-Coupon codes cannot be applied to previous purchases

CANCELLATION

Orders can only be cancelled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support desk at 

support@malomartus.com  to ask questions anytime.  


How long does it take for an order to arrive?

Once shipped, your order will arrive within 10 to 20 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 40 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.